Can I order by phone?
Yes. You can call our Customer Care number +971-4-1234567
(Customer Care Timing Saturday-Thursday 9.00AM - 6.00PM)
What is a discount voucher and how can I make use of it?
A discount voucher is a certain percentage of waivers available on the total cost of a particular item or an order. A valid discount voucher code has to be entered in the checkout process in order to avail and claim the discount.
Do you share my personal information?
We only share your personal information with our authorized distributors wherever appropriate and with other entities as follows:
If you have subscribed with Mallatweb.com to receive regular newsletters, publications and special deal alerts, we will send you those information periodically. If you wish to not receive such information, please notify us by emailing to email@example.com
How I know the products are genuine and it is not fake product?
All our products are listed after going through the vendor’s registration process and after verifying each products registered under the respective authority. Strict action will be taken to the vendors who listed the unbranded items and unauthorized item.
I successfully purchased a product what next?
Congratulation on your purchase with Mallatweb.com. Please wait for your turn, our customer support will call you to verify your address and order to ship to your address and also provide with the tracking details if applicable.
What is the standard Delivery time of the products?
As our standard practice the shipment will be delivered between 2-4 working days for the items bought on Mallatweb.com, However delays might occur for a various reasons but not limited to volumes, miscommunication and delay from our vendor, please accept our apology for the unseen delays. And contact our support team mail to firstname.lastname@example.org with order ID for further help.
What if the product is not delivered?
Due to some unforeseen reasons, the items might not have delivered, we confirm that you will get the full refund of the item of the same medium in case of Card payment and cash delivery invoices will be cancelled.